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Heaven-Sent Computer Services charges an hourly rate of $50 per hour, with a 1-hour minimum charge per incident. We will come to your home or office to diagnose and repair your desktop or laptop PC. We’ll get your Internet working, install your printer, keep you safe on the Internet, and provide training on software and gadgets you want to learn more about, among other things.

Below is a list of common services and an approximate number of hours you can expect each to take. Some charges can be minimized if you let us bring your computer to our office for repair. Please contact us with any questions about the services listed here.

Note: Heaven-Sent Computer Services accepts cash, checks, and money orders.

 

Regular Maintenance

Monthly/quarterly maintenance
2-3 hours Your computer, like your car, is a finely tuned machine that needs regular maintenance to keep it running and in good working order. Our monthly or quarterly optimization service will shorten your computer’s boot time, delete unwanted files and remove unnecessary background processes. We will bring your system up to speed with the most recent updates to guard against security threats, ensure that your virus software is up-to-date, remove any unwanted spyware from your computer, defrag your hard drive, and clean up any registry problems you might have. Many of these services will fix computer problems you don’t even know you have before they begin to frustrate you. Your computer will receive a clean bill of health with each visit.

Monthly fee: $150 per month
Quarterly fee:
$375 per quarter


Pre-paid on-call
computer helpdesk
8am-8pm
Mon-Sat
(closed Sun)
Let’s face it — sometimes you just need to talk through your computer questions and issues with a real human who can translate techno-babble into real English. And sometimes it’s nice to know that, if you needed them, that person lives close enough that they could come over and sit down next to you, fix what’s wrong, and/or point you in the right direction. Maybe you like to fix it on your own, but need a little bit of guidance or reassurance that you’re on the right track. Whatever your needs, we can be your personal tech gurus.

For a monthly fee of just $100, paid in advance on a month-to-month basis, you get 2 pre-paid hours of a consultant’s time. With that 2 hours, you can call with your periodic technology-related questions, have regular maintenance performed, or take advantage of any of the services provided by Heaven-Sent Computer Services. We’ll keep track of the actual time you’ve used during the month (avoiding the standard $40 minimum charge per call) and bill you at our standard hourly rate only if you happened to exceed that 2 hours. We call this our “peace of mind” special. You'll just call it “Heaven-Sent.”

 

Network and Internet
Network installation 2-4 hours Share the Internet, printers, and files from anywhere in your home or office with a secure wireless or wired network. No need to have a dedicated Internet connection or printer attached to each computer in your home.
Hardware and software not included.
Network troubleshooting and repair 1-4 hours Having problems with your wireless network? We will diagnose and repair the problem for you.
Add new device to existing network 1-3 hours Let us add your new computer, print server, or other device to your existing network for you.
Hardware not included.
Wireless security setup 1 hour Did you know that 80% of wireless networks are not secure? How secure is yours? We’ll help you make sure your existing wireless network is safe and secure.
Hardware and software not included.
ISP troubleshooting 1-3 hours1-3 hours Having problems connecting to your current high-speed or dial-up service? We can identify the problem and get you back online quickly.
ISP is not included.

For a list of ISPs who offer fiber service in Grant county, see http://www.gcpud.org/zip.

 

Repair and Upgrade
Diagnose & repair computer problems 2-6 hours If your computer isn’t working quite the way it should, we will discover the cause of crashes, lockups, unusual slowness, or Internet problems (it’s probably not you!), then fix the problem for you. Includes software repair, virus and spyware removal and physical cleaning.
Anti-virus and anti-spyware software is included.
Customize/optimize your computer experience 2-3 hours Your computer, like your car, is a finely tuned machine that needs regular maintenance to keep it running and in good working order. Our optimization service will shorten your computer’s boot time, delete unwanted files and remove unnecessary background processes. We will clean your system registry, bring your system up to speed with the most recent updates to guard against security threats, remove spyware, and, if needed, defrag your hard drive.
Install new operating system 4-6 hours Installing a new operating system can take a lot of time and cause many headaches, especially if things don’t go smoothly. We can help you by recommending and then installing the version of Microsoft® Windows that best suits your computer and your needs, as well as all device drivers and critical updates.
Software is not included.
Install software applications 1-3 hours We will install your new software package (Microsoft® Office, Norton Internet Security, Adobe Photoshop, TurboTax, etc.) and all critical updates. We’ll also test the software for proper functionality.
Software is not included.
Install new hardware 1-2 hours Let us install your new internal or external hardware device onto your desktop or laptop PC and make sure the device driver is properly installed. Hardware devices includes CD/DVD drive, memory, video card, power supply, etc.
Hardware not included.
Troubleshoot application problems 1-2 hours If you’re trying to do something in a software application you already own, and it’s just not cooperating, let us help point you in the right direction. This includes things like mail merge, printing multi-page booklets in signature format, adding special behavior to content on a Microsoft PowerPoint slide, etc. Or maybe you get an error message every time you try and do something in an application. For a minimum of a 1-hour charge, we can get you up and running again.
Restore CD creation 1-2 hours  Did you know most new PCs come with the restore copy of your new system on the hard drive? Take the fuss out of creating a restore disk. Let us take the trouble out of the process and create a restore CD for you.

 

Training
Learn computer skills 1-2 hours Online personalized training designed to teach you what you need to know about what you want to learn, right on your very own computer. Basic computer skills, software applications, mail merge, scanning, photo restoration, printing booklets in signature format, animating PowerPoint slides, Microsoft Windows Vista, etc. - if you can dream it, we can help you understand it better.
Learn technical devices/gadgets 1-2 hours Have a new gadget you can’t figure out or don’t know how to use the way you should be able to? Maybe it’s a cell phone you need to build a phonebook for or learn how to access your voicemail, maybe it’s a TV remote control or VCR/DVD player that flashes 12:00 incessantly. Have a camera with more buttons and setting than you ever thought possible? A scanner you can’t figure out, or other gadgets (iPod, flash drive, etc.) you want to learn better? We can help.

 

Safety and Security
PC Safety Check 1-2 hours Online safety begins with you. Be sure you know what’s happening on your PC. Although the Internet represents fantastic technological innovation, it can also harbor risk. With careful use and awareness, however, every family can take advantage of the benefits of online education and entertainment while minimizing their vulnerability.
For informational purposes, we will:
  • Check for anti-virus and anti-spyware software, ensuring that they’re up to date and that a firewall is in use.
  • Check for current Windows patches.
  • Check for file-sharing programs, which kids often use to download and share music. Unfortunately, this violates copyright law, and you could be liable for any illegal actions. What’s just as worrisome is that your information and data could be in a shared location, meaning others can access it through these programs.
  • Review a history of websites visited—an important precaution since websites of ill repute are a haven for pernicious and annoying intruders.
  • Check instant message. Suggestive screen names can attract unwanted attention. Don’t use children’s last names in e-mail addresses or screen names.
  • Search MySpace and Google for personal Info.
  • Suggest ways to improve your online safety

PC Security and Performance Configuration 2-5 hours Maximize your computer’s performance with more than 100 enhancements that personalize it to your needs and remove all unnecessary clutter. This also includes installation of security and privacy software to block viruses and spyware, if needed. We can also create a restore CD of your computer information and suggest and/or install parental control software.
Free anti-virus and spyware software is included. Parental control software is not included.
Family Security Configuration   See Microsoft’s Protect Your Family site for some great suggestions, including age-based guidelines for kids' Internet use, 10 things to teach kids, and ways to improve your family’s Web security in 4 steps. We would be happy to discuss this important topic with you and help your family both feel and be safe while using the Internet.

 

Protect and Save
One-time data backup 2-4 hours Save secure copies of your computer’s files in case of a severe crash. Up to 9GB of your computer’s essential files will be secured onto a CD/DVD or external device. (Unlimited backup available. Ask for details.)
Automated data backup 2-4 hours We’ll connect external hard drives to your computer, install software & drivers, and verify that the drivers are functional. We will configure your computer to routinely back up your data, as well as show you how to store data for future back-ups.
Internal or external hard drive not included.
Clean and Remove
(erase hard drive)
1-2 hours Resell or donate your computer with confidence after we remove all your confidential files and information from the hard drive. Don’t give away your confidential information.

 

Make It Work With My Computer
Install a new device 1 hour Need help connecting something to your computer? This service is the quick and painless way to install your printer, scanner, camera or other digital device correctly.
A working high-speed internet connection is required. Hardware is not included.
MP3 setup & training 1 hour Take your music library online. We’ll help you set up your new MP3 player on your PC. Then we’ll teach you how to:
  • Use your MP3 player
  • Copy your CDs onto the computer (rip music)
  • Burn your own CDs
  • Transfer music to your MP3 player
  • Organize your music library

A working high-speed internet connection is required. Hardware is not included.